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Main Number: |
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914-682-0100 |
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Travelers Hotline: |
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800-848-9998 |
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Fax Line: |
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914-948-6867 |
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The Seven Components of our meaning of service.
Safety - Our fleet of luxurious Lincoln town cars have a
5-star safety rating and are inspected weekly. They are
certified by the Westchester County Taxi and Limousine
Commission and are equipped with the latest navigation systems.
They also carry exceptional liability insurance that is well
above the norm of industry standards. This sets us apart from
most of the larger NYC and NJ companies who only carry the bare
minimum. Every one of our chauffeurs are
well educated in the English language and speaks it fluently,
and is licensed by the Westchester County Taxi and Limousine
Commission. We require that all of them undergo drug screenings
and have a criminal background check upon hire. They are finger
printed and their subsequent driving and criminal records are
reviewed periodically for any infractions.
Excellence - From the moment you contact us, every effort
is made to provide you with the highest level of excellence
achievable. Here at WestFair Private Car Service there is a
professional with years of experience to assist you in any way
possible, at every stage of your trip. The chauffeurs understand
that once you step into any of our vehicles, you are in charge.
This way any last minute changes or special requests are treated
with the highest priority. We tailor our services to guarantee
your complete and total satisfaction. In addition, you will
never get a recording no matter what time you call. There is
always a reservationist answering the phones 24 hours a day, 7 days a
week, all year round.
Reliability - Try us once, stay a life time. We guarantee
absolute reliability the first time and every time you employ
us; with no exceptions. Reliability is one of the most important
components of our admirable service. There is a saying in the
limo industry that goes youre only as good as your last trip.
No one takes this saying more seriously than us. We work
tirelessly to ensure that every trip you take will be as good as
your first. This is one of the main reasons we have such high
customer satisfaction and retention. We never abandon our
customers, whether they are being picked up at the office, home,
or airport. Flights can be delayed for hours or diverted, but
we will be there. The car and chauffeur will never be dismissed
without proper authorization. This is why WestFair Private Car
Service services have been past down from generation to
generation like a treasured heirloom
Value - We value our clients and their business. Clients
are not just names on an account. They are real people. Your
concerns are as important to us as they are to you. We will
always make your time worthwhile, and will never put either your
time or money to waste. From a single trip to a group event,
your work with us will be done as effectively as possible. We
have some of the most competitive rates in the industry, and NO
ONE GIVES BETTER QUALITY SERVICE THAN WESTFAIR PRIVATE CAR
SERVICE. We are not a discount operation. We
believe that bigger is not always better. It is time to get back
to the basics, SERVICE, DEPENDABILITY AND AFFORDABILITY.
Information - In the fast paced world of modern travel,
information is your best asset. WestFair Car Service has some
of the most innovative technology in the industry. Through our
web site, clients can access their personal password protected
accounts anytime they need, from any location with internet
access. They can also manage any current or future reservations
in real time. Clients can request a quote and even create a new
account in just a matter of minutes. Every vehicle is dispatched
through our 24 hour text messaging service, along with any
special customer requests or instructions. We track our entire
fleet continuously to ensure the quickest response to any last
minute changes. Our web site also offers flight tracker
information for your convenience.
Customer Care - We cater to any type of ground
transportation request from personalized leisure travel, to our
specialty: the demanding needs of corporate executives. It can
be anything from a simple airport transfer to an elaborate
special event. Tell us your requests and needs and we will make
them happen with GUARANTEED SATISFACTION. At WestFair Car
Service we are experts in the art of ground transportation. We
also offer a presidential service for special V.I.P.s in which
we ensure one of our most experienced and professional
chauffeurs.
Experience - We believe there is no substitute for
experience. Established in 1948 as Res Car Service with one
vehicle. WestFair has now grown into a leader in customer
service. Our owners, management, and staff have over 180 years
of combined experience. There is virtually no set of
circumstances that we have not encountered. We have found in
this industry that you must live by Murphys Law and always have
two back-up plans. Our chauffeurs are the elite of the industry,
and the majority has at least 10 years experience. They do not just rely on navigation systems; they also
have personal knowledge of any number of alternate routes, to
get you to your destination as quickly and safely as possible.
So as can you see, here at WestFair SERVICE is not a word we
take lightly. It is our core mission, woven into the very fabric
of our extraordinary and reliable service. |
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